Housing/Hospitality Director

About Us

Established in 2007, AC is renowned for organizing exceptional events marked by superb communication, top-notch facilities, and a welcoming family-friendly environment. Originating from a need for Travel Baseball Tournaments in Pittsburgh, PA, we quickly became Western PA’s premier youth sports provider by upholding core values: Over Communication, Always Doing the Right Thing, and Demonstrating Care.

Why Work With Us?

• Remote Work Environment: Embrace the comfort of working from home, setting your own schedule within our 9 am to 4 pm EST window.
• Collaborative Team: Join a small, friendly team that values camaraderie and shares personal moments.
• Fulfilling Work: Enjoy managing accommodations, fostering relationships with hotels, and contributing to unique experiences for our teams and their families.
• Growth:  Enjoy an environment that allows for you to find ways to grow personally and professionally without being micromanaged.
• Team Environment:  While we do encourage individual growth and autonomy, you will be part of a team that always has your back!

Strengths and Skills We’re Looking For

We seek an individual who:

• Demonstrates experience in managing accommodations, preferably in a dynamic sports-related setting.
• Possesses exceptional organizational skills, attention to detail, and the ability to work independently.
• Displays strong communication skills to foster relationships with hotels and team members.
• Shares our company values, embracing diversity, equity, and inclusion.

Bonus Strengths and Skills:

• Prior experience in a housing agency / hotel industry
• Exceptional people and communications skills that can relate to all walks of life
• Experience / Success with organizing multiple requests on different issues
• Team first attitude and experience with being a successful team leader
• Someone who knows how to find solutions and be proactive with developing new systems to become more efficient

What Does Success Look Like in This Role?

• Focus primarily on managing accommodations for traveling teams while driving growth and relationships with hotel partners.
• Embrace remote work, demonstrate autonomy, and embody AC Sports’ core values.
• Helping the housing company grow to take on new clients outside of AC Sports.

Who This is Not For:

• Someone who does not enjoy working in a fast-paced, dynamic environment where priorities can change quickly.
• Someone who does not enjoy working collaboratively or is not comfortable communicating with a diverse range of stakeholders. 
• Someone who’s always right or feels the need to ‘pass the buck’ when mistakes happen. We’re all human… and humans make mistakes but we push each other to take ownership in all we do!
• Someone who isn’t comfortable with being challenged to try something new, do it a different way or get out of their comfort zone.
• Someone who asks questions without first working out what information is needed to answer the question or how they might answer the question themselves if there was no one about to ask.
• Negative nancies.

What You’ll Do (But Also Not Limited to These Tasks):

• Sourcing rooms from hotels and managing them within our booking software.
• Developing and maintaining booking websites to optimize the accommodation process.
• Acting as the primary contact for hotel partnerships, ensuring seamless communication.
• Implementing automation strategies for AC/T1 Housing to streamline operations.

Play & Stay Outreach and Education:

• Contact all AC Sports Play & Stay teams with the initial introduction to AC Sports Play & Stay policies and procedures to ensure those teams acknowledge their Play & Stay responsibilities.
• Provide both phone and email support for all AC Sports Play & Stay teams regarding questions about AC Sports Events and Play & Stay policies and procedures.
• Track & report all outreach communication to ensure 100% team coverage. 

Onboarding & Team Block Setup:

• Coordinate the set-up of all Team Blocks to ensure that each team has a functioning and trackable block for their needs.
• Serve as the primary point of contact for teams regarding “How To” set up best Team Blocks.
• Submit (coordinate) team requests/needs forms to T1 Housing for support tickets that need addressed.
• Provide phone and/or email follow-up to all support requests upon completion.

Team Support (Concierge Service/Account Manager):

• Serve as the primary point of contact for teams regarding housing-related inquiries, needs & requests.
• Communicate relevant information to teams, including hotel details, check-in/check-out procedures, and any special arrangements.
• Provide support to teams during their stay, ensuring a positive experience and addressing any immediate needs or concerns.
• Coordinate team “welcome package” for events.
• Gather and record post event feedback from teams to continually improve the Play & Stay experience.
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Quality Assurance:

• Complete all forms and documents necessary for tracking & reporting in a timely manner according to event timelines.
• Communicate any issues to the appropriate channels for all needed resolutions.

Documentation and Reporting:

• Work closely with the AC Sports Scheduling Coordinator(s) to align housing logistics with the overall event schedule.
• Maintain accurate records of accommodation details, contracts, and communications.
• Generate reports on housing logistics, including rooming lists and special requests, for internal and external use.

We Hire for Strengths – Not Job Positions or Job Descriptions.

We’re a small company with some big goals! …we work hard to get our clients results and we have some fun while we get the work done.

If you got really fired up about this position description and are ready to dig into our company, team, and projects, and love being a part of a team of ambitious creatives then you’ll fit right in!

It’s important to us that you enjoy what you do, so we’ll find ways to move you towards the tasks you enjoy doing and that come more easily to you within the business.