Operations Business Manager

About Us

Established in 2007, AC is renowned for organizing exceptional events marked by superb communication, top-notch facilities, and a welcoming family-friendly environment. Originating from a need for Travel Baseball Tournaments in Pittsburgh, PA, we quickly became Western PA’s premier youth sports provider by upholding core values: Over Communication, Always Doing the Right Thing, and Demonstrating Care.

Why Work With Us?

• Remote Work Environment: Embrace the comfort of working from home, setting your own schedule within our 9 am to 4 pm EST window.
• Collaborative Team: Join a small, friendly team that values camaraderie and shares personal moments.
• Fulfilling Work: Enjoy managing accommodations, fostering relationships with hotels, and contributing to unique experiences for our teams and their families.
• Growth:  Enjoy an environment that allows for you to find ways to grow personally and professionally without being micromanaged.
• Team Environment:  While we do encourage individual growth and autonomy, you will be part of a team that always has your back!

Strengths and Skills We’re Looking For

We seek an individual who:

• Leadership Skills: The OBM should be able to guide, motivate, and manage a team effectively. They should be adept at strategic planning, setting objectives, and coordinating efforts to meet business goals.
• Project Management Skills: This includes the ability to plan, execute, and oversee projects to ensure they are completed in a timely fashion and within budget. Skills in agile methodologies could be beneficial.
• Strong Communication Skills: The OBM should be able to communicate effectively with a wide range of stakeholders including clients, partners, vendors, and team members. This also involves active listening and empathy.
• Analytical Skills: As the role requires monitoring KPIs, generating reports, and implementing systems for efficiency, the OBM should have strong data analysis skills. They should be able to derive insights from data to drive decision making.
• Problem-Solving Skills: The OBM should be able to identify issues promptly and come up with effective solutions. This includes strategic problem solving and crisis management skills.
• Decision-Making Skills: The OBM needs to make quick, informed decisions that could impact the entire organization. This requires sound judgment and the ability to assess the benefits and risks involved.
• Financial Acumen: Understanding financial statements, budgeting, and cost management are crucial for an OBM. They should be able to assess the financial health of the organization and make decisions to ensure profitability.
• Organizational Skills: The OBM should be adept at prioritizing tasks, managing time, and organizing resources effectively. This is crucial to ensuring smooth business operations.
• People Management: This involves talent management, employee engagement, conflict resolution, and understanding how to attract and retain talent. The OBM should have a good understanding of what drives employee satisfaction and productivity.
• Change Management: The ability to manage and drive change within an organization is crucial. This includes assessing the need for change, creating a change management plan, and implementing it successfully.
• Emotional Intelligence: This includes self-awareness, self-regulation, motivation, empathy, and social skills. Emotional intelligence is critical for managing relationships, making sound decisions, and leading a team effectively.
• Resilience and Stress Management: The OBM should be able to manage high-pressure situations without becoming overwhelmed. They should be able to bounce back from setbacks and maintain their composure in stressful situations.

Bonus Strengths and Skills:

• Previous experience as an OBM in the sports industry
• Knowledge of business ownership

What Does Success Look Like in This Role?

Success in this role involves efficiently managing all office and financial duties, freeing up time for the CEO to focus on business growth. Additionally, assisting in maintaining organizational order and decluttering the CEO’s workspace.

Who This is Not For:

• Someone who does not enjoy working in a fast-paced, dynamic environment where priorities can change quickly.
• Someone who does not enjoy working collaboratively or is not comfortable communicating with a diverse range of stakeholders. 
• Someone who’s always right or feels the need to ‘pass the buck’ when mistakes happen. We’re all human… and humans make mistakes but we push each other to take ownership in all we do!
• Someone who isn’t comfortable with being challenged to try something new, do it a different way or get out of their comfort zone.
• Someone who asks questions without first working out what information is needed to answer the question or how they might answer the question themselves if there was no one about to ask.
• Negative nancies.

What You’ll Do (But Also Not Limited to These Tasks):

• Manage financial transactions using QuickBooks.
• Coordinate schedules and logistics for upcoming events.
• Facilitate effective communication within the team and with external partners.

We Hire for Strengths – Not Job Positions or Job Descriptions.

We’re a small company with some big goals! …we work hard to get our clients results and we have some fun while we get the work done.

If you got really fired up about this position description and are ready to dig into our company, team, and projects, and love being a part of a team of ambitious creatives then you’ll fit right in!

It’s important to us that you enjoy what you do, so we’ll find ways to move you towards the tasks you enjoy doing and that come more easily to you within the business.